01
Intake
Capture the request, context, affected locations, and channel details.
How it works
A controlled path from fit review to recurring digital ops ownership.
OpsRelay defines the coverage boundary first, then classifies incoming work, coordinates changes and incidents, and keeps recurring visibility across covered restaurant locations and ordering channels.
Control path
02
Coordination
Move the right information between stores, vendors, and internal owners.
03
Verification
Confirm completed work instead of assuming a request is done.
04
Memory
Keep the operating context available for the next change or issue.
How it works
The work advances through six defined control points.
The flow is designed for recurring ownership of restaurant digital ordering operations, not a one-time audit or public support queue.
01
Fit Review
Confirm whether the restaurant group, channel mix, location count, and current issue pattern fit OpsRelay's digital ordering operations lane.
02
Control Review or onboarding path
Start with a Control Review when the operating layer is unclear, or move into onboarding when the need for recurring ownership is already obvious.
03
Covered locations and channels defined
Define the stores, ordering flows, marketplaces, vendors, request types, and approval paths included in the coverage boundary.
04
Intake and request classification
Classify work as an incident, planned change, corrective change, service/admin request, or project/out-of-band work so each request enters the right lane.
05
Coordination and verification
Coordinate defined changes and ordering incidents across stores, platforms, vendors, and internal owners, then verify the completed work.
06
Operational memory
Keep the record of recurring issues, decisions, changes, vendor history, and known patterns so the same problems do not restart from zero.
What the path creates
The account gets smarter over time.
OpsRelay is not just reacting to individual requests. It is building operating context: what changed, who approved it, which vendor was involved, what was verified, what failed before, and what should be checked next time.
Next step
Start with fit, then define the coverage boundary.
A fit review confirms whether OpsRelay should review the current layer, stabilize urgent patterns, or become the monthly digital ops owner for covered locations and channels.