Weekly Open Items View
Keeps active work, blockers, vendor dependencies, and next actions visible.
Services
Monthly ownership for the digital ordering layer
OpsRelay provides a controlled operating layer for growing restaurant groups that need recurring digital ordering changes, Incident Handling, vendor follow-through, verification, operational memory, and leadership visibility across covered locations and channels.
Flagship service
Monthly Digital Ops Ownership
This is the core OpsRelay service. It gives the covered digital ordering environment a defined owner for routine change handling, covered Incident Handling, vendor follow-through, verification, operational memory, open-items visibility, and monthly executive reporting.
Routine digital ordering change handling
Incident Handling for covered ordering workflows
Vendor follow-through where needed
Post-change and post-incident verification
Operational memory for locations, channels, vendors, approvals, known issues, and prior work
Weekly open-items visibility when active work exists
Monthly Executive Scorecard for leadership
Known issues and risk tracking
Visibility and governance
Visibility that proves the layer is being owned
OpsRelay does not just handle requests in the background. The ownership model keeps active work, blockers, vendor dependencies, risks, and recommended next actions visible to operators and leadership.
Monthly Executive Scorecard
Summarizes what changed, what broke, what remains open, risks, dependencies, and recommended next actions.
Risk Register and operational record
Preserves known issues, access gaps, channel drift, vendor dependencies, recurring risks, and account context.
Required first month
Ownership starts with a controlled baseline
Every Monthly Digital Ops Ownership client goes through Digital Ops Ownership Onboarding. Month 1 is Provisional Ownership and Onboarding because OpsRelay is validating locations, channels, approvals, access, vendors, evidence paths, intake rules, known issues, and reporting while beginning covered handling under provisional assumptions.
Baseline outputs
- Covered locations and channels
- Authorized contacts and approvals
- Access and evidence paths
- Vendor and escalation map
- Intake workflow
- Known issues and initial risk register
- Baseline / provisional scorecard
Boundaries
Focused coverage, clearly defined
OpsRelay is focused on digital ordering operations. It is not broad restaurant IT, generic POS support, onsite hardware repair, a 24/7 emergency desk, a SaaS platform, marketing support, or a warranty of vendor/platform outcomes.
Next step
See whether ownership is the right fit
Share your location count, ordering channels, current ownership process, and the issue or growth pattern that prompted the inquiry. OpsRelay will help determine whether Monthly Digital Ops Ownership is the right fit and what a practical ownership start could look like.