Control Review
A focused review of how your digital ordering layer is currently owned across direct ordering, marketplaces, store execution, and vendor follow-through.
Services
There is a clean way to start.
OpsRelay gives small multi-unit restaurant groups defined service paths for bringing digital ordering changes, incidents, vendor follow-through, verification, and operational memory under control.
Service architecture
Control layer
30-Day Stabilization
A bounded support window for openings, POS changes, channel launches, messy rollouts, or recurring issue patterns that need immediate control.
Monthly Digital Ops Ownership
Recurring ownership for the changes, incidents, vendor follow-through, verification, and operational memory around covered digital ordering channels and locations.
Add-On Coverage
Defined expansion for heavier windows, scoped against a base engagement.
Core retainer
The core service is monthly ownership.
Monthly Digital Ops Ownership is the center of the model. OpsRelay keeps the digital ordering layer controlled across covered locations and channels by handling routine changes, coordinating qualifying incidents, following up with vendors, verifying completed work, and maintaining operational memory.
Owned inside the boundary
- Covered locations, channels, vendors, and request types
- Menu, pricing, availability, incident, and change coordination
- Vendor follow-through and lightweight operational memory
Boundaries
Focused coverage, clearly defined.
OpsRelay stays useful by defining the operating lane upfront. Heavier windows, such as launches, expanded incident coordination, priority response, or after-hours coverage, can be scoped separately instead of being folded into an undefined support queue.
Outside the model
- POS repair, hardware support, broad IT, or MSP coverage
- Marketplace ads, promotions, photography, or campaign management
- 24/7 support, public ticket portal, or vendor-outcome warranty
Next step
Choose the right path for the ordering layer.
Start with a fit review to decide whether your group needs a Control Review, 30-Day Stabilization, Monthly Digital Ops Ownership, a separately scoped expansion, or a different kind of help.